Quality Policy

The management of the company is committed to:

  • Being totally customer focused and supplying quality products and services that satisfy customer expectations

  • Providing employees with all relevant information, resources and appropriate training with respect to quality

  • Enabling employees to develop their skills, knowledge and competency to the mutual benefit of both the employee and the company

  • Complying with all regulatory & legislative requirements

  • Providing a safe working environment for its employees

  • Setting and reviewing measurable objectives for quality

  • Striving to continually improve our Business Management System

  • Maintaining a Business Management System that conforms to the requirements of BS EN ISO 9001:2015

The management considers that quality is the responsibility of all who work for the company and expects everyone to act at all times in a manner that supports the quality policy and to report non-conformances in a prompt manner. 

This policy statement has the total support of the whole management team and it shall be effectively implemented and maintained throughout the organisation.

Environmental Policy

The management of the company is committed to:

  • Protecting the environment, natural habitats, flora and fauna

  • Reducing waste and energy usage

  • Providing employees with all relevant information, resources and appropriatetraining with respect to environmental management

  • Prevention of pollution and reduction of any adverse environmental impacts

  • Considering the effects of our operations on the local community and behaving in a considerate and socially responsible manner

  • Promoting environmental awareness amongst our suppliers and customers

  • Complying with all regulatory & legislative requirements

  • Providing a safe working environment for its employees

  • Setting and reviewing measurable objectives for environmental improvement

  • Striving to continually improve our Business Management System

  • Maintaining a Business Management System that conforms to the requirements of BS EN ISO 14001:2015

The management considers that environmental management is the responsibility of all who work for the company and expects everyone to act at all times in a manner that supports the environmental policy and to report non-conformances in a prompt manner. 

This policy statement has the total support of the whole management team and it shall be effectively implemented and maintained throughout the organisation.

ABG Marketing Data Protection and Privacy Policy

This policy covers ABG business activities relating to sales and marketing activities. It should be read in conjunction with other relevant policies which address other aspects of data handling, such as HR responsibilities, financial dealings, website use etc. 

This policy has been prepared to outline how ABG meets General Data Protection Requirements (GDPR) in our routine communication with customers, clients and other contacts. It covers the main activities we undertake in day to day communications with our contacts. These activities include but are not limited to:

• Routine, day to day business to business sales activities, such as responding to customer enquiries, servicing orders, providing professional services such as technical support and so on, 

• Accounting and financial dealings with clients and customers using our services 

• Bulk email marketing activities to our contact databases 

ABG policy is to conduct our activities in line with current data protection policies and good practice guidance. It is our intention to make our data protection processes and policy as transparent as possible. Any data held or processed by ABG is done so under the GDPR lawful bases for processing. In the majority of cases this will be Consent, Contract, Legitimate Interest, or Legal Obligation. 

We will seek to respond to any enquiries about data protection under GDPR, including:: 

• Your right of access to personal information records 

• Your right to correct data 

• Your right to be forgotten, for records to be deleted 

• Your right to withdraw your consent for processing at any time 

• Your right to complain to the Information Commissioners Office 

ABG do not share or sell information about our contacts or customers with any third parties, except where we are required to do so by law. In the unlikely event of a security breach we will communicate with affected contacts as soon as practicable. From our understanding of GDPR regulations the data we hold for Sales and Marketing activities would be deemed as low risk in relation to our contacts. Any questions or concerns can be raised with any ABG contact at any time, or put direct to Alek Jovetic, our Data Controller via info@abgltd.com.

Bulk Email ABG has undertaken bulk email marketing for a number of years. We have never had any desire to send unwanted emails, and all emails carry an unsubscribe option. We use dedicated bulk mailing software to manage and maintain contact lists appropriately. The data held in these lists is generally limited to email address, name and organisation, and it is our policy to hold only the minimum data required to undertake our marketing activities. As well as our own databases ABG may occasionally use information provided by third parties to supplement our databases. One example of this is following a technical seminar where attendees require certification to contribute to their CPD requirements ABG may be provided with contact information to issue certificates. We may also purchase data from third party providers to promote a particular event or product range to a particular market, such as a seminar or exhibition. 

Whether data is acquired directly or via a third party ABG will undertake to ensure that the data supplied to us has been gathered in accordance with GDPR requirements, is from a legitimate source, and has the necessary permissions for our intended use. All bulk emails include a simple unsubscribe option allowing recipients to unsubscribe from any or all ABG mailing lists. Alternatively you can contact our data controller Alek Jovetic at info@abgltd.com. 

CRM ABG uses a Customer Relationship Management (CRM) system to store and manage details about our interactions with customers. This information includes personal data such as name, address, email, phone number and other relevant details. We also keep records of enquiries received, advice and quotations provided along with other detail relevant to the day to day activities of our business. We do not capture or retain data unless it is necessary for conducting our business. Data relating to home address, health, relationships, sexual orientation, financial information, and any other such non-business related information is not captured or retained. Our CRM data is held on a secure server and can only be accessed by authorised users who require it in the course of doing their job. 

Our product range is supplied with an expected design life that can be in excess of 120 years, which means we may have an obligation to retain details of information provided to and provided by ABG for that length of time. After this period data that is not required to be retained by law will be destroyed. 

Website Our website www.abg-geosynthetics.com uses cookies and tracking services (such as google analytics) to enable us to monitor use of the site and ensure it stays relevant to our customers. Much of this data is anonymised, but not all. For example where a contact request form is filled in, or access is required to a members only area of the site we need to identify the individual. Cookies can easily be deleted from their bowsers by users of the website as per our Cookie Policy. 

Accounting and Financial Dealings ABG Sales and Marketing functions do not retain any financial information, banking or other finance related details. Any such information retained by Finance is covered in a separate policy. 

Any Questions? Fundamental to ABG’s data protection and processing policies and practices is our desire to do the right thing and to make sure our activities are beneficial to our clients and contacts.

If you have any questions or concerns about our work or data protection issues please speak to your ABG contact on 01484 852 096, or get in touch with our Data Controller, Alek Jovetic at info@abgltd.com

Data protection Policy

1. Introduction

ABG Limited needs to gather and use certain information about individuals.These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact. This policy describes how this personal data must be collected, handles and stored to meet the

company’s data protection standards and to comply with the law.

2. Why this policy exists

This data protection policy ensures ABG Limited:

- Complies with data protection law and follows good practice.

- Protects the rights of staff, customers and partners.

- Is open about how it stores and processes individual’s data.

- Protects itself from the risks of a data breach.

3. Data protection law

The Data Protection Act 1998 describes how organisations – including ABG Limited – must collect, handle and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection Act is underpinned by eight important principles. These say that personal data must:

1. Be processed fairly and lawfully.

2. Be obtained only for specific, lawful purposes.

3. Be adequate, relevant and not excessive.

4. Be accurate and kept up to date.

5. Not be held for any longer than necessary.

6. Processed in accordance with the rights of data subjects.

7. Be processed in appropriate ways.

8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection.

4. People, risks and responsibilities

This policy applies to:

- The head office of ABG Limited.

- Any branches of ABG Limited.

- All staff of ABG Limited.

- All contractors, suppliers and other people working on behalf of ABG Limited.

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

- Names of individuals

- Postal addresses

- Email addresses

- Telephone numbers

- ….plus any other information relating to individuals

9. Data protection risks

This policy helps to protect ABG Limited from some very real data security risks, including:

- Breaches of confidentiality. For instance, information being given out inappropriately.

- Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.

- Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.

10. Responsibilities

Everyone who works for or with ABG Limited has some responsibility for ensuring data is collected, stored and handled appropriately.Each department that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.

However, these people have key areas of responsibility:

- The board of directors is ultimately responsible for ensuring that ABG Limited meets its legal obligation.

- The [data protection officer}, Alek Jovetic, is responsible for:

- Keeping the board updated about data protection responsibilities, risks and issues.

- Reviewing all data protection procedures and related policies, in line with an agreed schedule.

- Arranging, if appropriate, data protection training and advice for the people covered by this policy.

- Handling data protection questions from staff and anyone else covered by this policy.

- Directing any requests from individuals to see the data ABG Limited holds about them (also called ‘subject access requests’) to HR Department.

- The [contracted IT manager], Ian Tattershall, is responsible for:

- Ensuring all systems, services and equipment used for storing data meet acceptable security standards.

- Performing regular checks and scans to ensure security hardware and software is functioning properly.

- The [designated website manager], Jim Herbert, is responsible for:

- Approving any data protection statement attached to communications such as emails and letters.

- Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles.

11. General staff guidelines

- The only people able to access data covered by this policy should be those who need it for their work.

- Data should not be shared informally. When access to confidential information is required, employees MUST request it from their line managers.

- ABG Limited will provide training, when appropriate, to all employees to help them understand their responsibilities when handling data.

- Employees should keep all data secure, by taking sensible precautions and following the guidelines below.

- In particular, strong passwords must be used and should never be shared. If they are, they should be changed at the earliest opportunity.

- Personal data should not be disclosed to unauthorised people, either within the organisation or externally.

- Data should be regularly reviewed and updated if it is found to be incorrect. If no longer required, it should be deleted and correctly disposed of.

- Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.

12. Data storage

These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT manager or data protection controller.

When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it.

These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:

- When not required, the paper or files should be kept in a locked drawer or filing cabinet.

- Employees should make sure paper and printouts are not left where unauthorised people could see them, like on a printer or copier.

- Data printouts should be shredded or disposed of securely when no longer required.

Where data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:

- Data should be protected by strong passwords and never shared between employees.

- If data is stored on removable media (like CD, DVD, memory stick), these should be kept locked away securely when not being used.

- Data should only be stored on designated drives and servers.

- Servers containing personal data should be sited in a secure location away from general office space.

- Data should be backed up frequently. These backups should be tested periodically in line with the company’s standard back up and disaster recovery procedures.

- Data should never be saved directly to laptops or other devices like tablets or smart phones.

- All servers containing data should be protected by approved and adequate security software and a firewall.

13. Data use

Personal data is of no value to ABG Limited unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

- When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.

- Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.

- In the rare event where sensitive data is being sent externally to a third party, it must be encrypted before being transferred electronically. The IT manager will be able to advise in such a situation.

- Personal data should never be transferred outside the European Economic Area.

- Employees should not save copies of personal data to their own devices. Always access and update the central copy of any data.

14. Data accuracy

The law requires ABG Limited to take reasonable steps to ensure data is kept accurate and up to date.

The more important it is that the personal data is accurate, the greater the effort ABG Limited should put into ensuring its accuracy.

It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.

- Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets.

- Staff should take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call if possible.

- ABG Limited will make it easy for data subjects to update the information ABG Limited holds about them. For instance, via the company website.

- Data should be updated as inaccuracies are discovered. For instance, is a customer can no longer be reached on their stored number; it should be removed from the database.

15. Subject access requests

All individuals who are the subject of personal data held by ABG Limited are entitled to:

- Ask what information the company holds about them and why.

- Ask how to gain access to it.

- Be informed how to keep it up to date.

- Be informed how the company is meeting its data protection obligations.If an individual contacts the company requesting this information, this is called a ‘subject access request’.HR will validate these requests and aim to provide the relevant data within 30 days.

16. Disclosing data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject. Under these circumstances, ABG Limited will disclose requested data. However, the data controller will have to be satisfied that the request is legitimate, seeking assistance from the board, or in extreme cases, the company’s legal advisers.


Login for Access